Shipping policy

Shipping policy

Order processing times

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic shipping rates and estimates

We ship within the United States and offer Standard and Economy shipping options. Shipping charges for your order will be calculated and displayed at checkout. Our current domestic flat rates range from $7.90 USD to $19.90 USD, depending on the shipping option you select and your order.

International shipping

We offer international shipping to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore, as well as many other destinations worldwide.

International shipping charges for your order will be calculated and displayed at checkout through our shipping carriers, which include USPS, DHL Express, DHL eCommerce, and FedEx.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sophia Boutiques is not responsible for these charges if they are applied, and they are your responsibility as the customer.

Local pickup

You can skip the shipping fees with free local pickup at 493 Lincoln Place, Brooklyn, NY 11238, United States. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2 hours. We will send you an email notification when your order is ready.

Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within [X] days of receiving your shipping confirmation email, please contact us at sophiaoutfit@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

[Some carriers have limitations around shipping to P.O. boxes. If a carrier you select cannot deliver to a P.O. box, we will contact you to arrange an alternative.]

Refunds, returns, and exchanges

We accept returns up to [X] days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sophiaoutfit@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sophiaoutfit@gmail.com.